Flopless

Terms of Service

Last updated: 21 October 2026

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Flopless website, mobile applications and related services (together, the "Platform"). The Platform is operated by Flopless ("Flopless", "we", "us" or "our").

In these Terms, a "Professional" (also referred to as an artisan) is a person or business that lists services on the Platform, a "Customer" is a person who requests or books those services, and a "User" is anyone who uses the Platform. These Terms should be read together with our Privacy Policy, which explains how we handle personal information.

Please read these Terms carefully. Clauses that limit our liability, require you to accept risk, or require you to indemnify us are highlighted like this one, as required by the Consumer Protection Act, 2008. The sections on our role as a platform, verification, refunds, safety, disclaimers, limitation of liability and indemnity are of particular importance.

2. Acceptance and Eligibility

By creating an account, submitting a request, listing a service or otherwise using the Platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

To use the Platform you must:

  • be at least 18 years old and have full legal capacity to enter into contracts;
  • if you act on behalf of a company or other organisation, be authorised to bind that organisation to these Terms, in which case "you" includes that organisation; and
  • not have been previously suspended or removed from the Platform.

The Platform is not intended for children. We do not knowingly allow anyone under 18 to register.

3. Our Role as a Platform

Flopless is an online marketplace that introduces Customers to independent Professionals. We do not perform, supervise, direct or control the services offered by Professionals, and we are not a party to any agreement between a Customer and a Professional.

  • Professionals are independent contractors. They are not our employees, agents, partners or representatives, and nothing on the Platform creates such a relationship.
  • Any contract for services is concluded directly between the Customer and the Professional. The Professional alone is responsible for the quality, safety, legality, timing and pricing of the work, and for any guarantees given on it.
  • Listings, profiles, prices, photos, qualifications and descriptions are supplied by Professionals. We do not guarantee that they are accurate, complete or current.
  • Featuring, ranking, recommending or labelling a Professional (for example as "verified" or by level) is not an endorsement or a guarantee of their work.
  • We do not guarantee that a Customer will find a suitable Professional, or that a Professional will receive any particular volume of requests or income.

4. User Accounts

You are responsible for maintaining the confidentiality of your account and password and for all activity that occurs under your account. You agree to:

  • Provide accurate, current and complete information
  • Update your information to keep it accurate
  • Not share your account with others or create an account for someone else
  • Not create more than one personal account or a new account after being removed
  • Notify us immediately of any unauthorised use or security breach

We may, for support, safety or investigation purposes, access your account with appropriate internal controls. We will never ask you for your password.

5. Verification of Professionals

We may ask Professionals to provide identity information (including a South African identity number or other identity document), proof of qualifications, certifications, trade registrations, photographs or other evidence, and we may carry out checks on this information.

Verification checks are limited in scope and rely on information supplied by the Professional and third parties. A verification status confirms only that the specific check was completed at the time; it is not a criminal background check, a confirmation of competence, or a guarantee of the Professional's conduct or work. Customers remain responsible for satisfying themselves that a Professional is suitable for the job.

We may refuse, suspend or revoke a verification or listing at our discretion, including where information appears false, expired or incomplete.

6. Professional Obligations

Professionals using our Platform agree to:

  • Provide accurate information about their identity, qualifications and services
  • Hold and maintain every licence, registration, certificate and permit required by law for the work they offer (for example, electrical certificates of compliance, plumbing or gas registrations, or industry body membership)
  • Carry appropriate insurance for their work, where reasonable or required by law or by the Customer
  • Deliver services as described and quoted, with reasonable care and skill
  • Maintain professional standards and treat Customers with respect
  • Respond to booking requests in a timely manner
  • Comply with all applicable laws, including the Consumer Protection Act, the Occupational Health and Safety Act, building regulations, and tax laws
  • Be solely responsible for their own taxes (including income tax and VAT), employees, subcontractors, tools, materials and workplace safety
  • Use Customer personal information only to provide the requested service, keep it confidential and comply with the Protection of Personal Information Act, 2013 (POPIA)
  • Promptly update or remove any listing that is no longer accurate or available

7. Customer Obligations

Customers using our Platform agree to:

  • Provide accurate and complete booking information, including the work required
  • Treat Professionals with respect
  • Provide safe and lawful access to the premises where the work will be done, and tell the Professional about any known hazards
  • Ensure they are entitled to have the work done at the address provided
  • Pay for services as agreed with the Professional
  • Provide honest and fair ratings

8. Requests, Quotes and Service Payments

When you submit a request, it is shared with one or more Professionals who may respond with availability or a quote. A quote is an offer from the Professional, not from us. Once you and a Professional agree on the work, price and timing, that agreement is between the two of you.

Unless the Platform clearly states otherwise for a particular transaction, the price of the service itself is paid directly to the Professional, not to Flopless. We do not hold service payments on your behalf, act as an escrow agent, or guarantee payment by any Customer or performance by any Professional.

Any warranty on workmanship or materials is given by the Professional (and, where applicable, by the Consumer Protection Act), not by Flopless.

9. Booking Fees, Payments and Refunds

We may charge a booking fee to submit a service request and connect you with Professionals. The applicable fee, any discount and the total amount are displayed before you confirm. We reserve the right to introduce, change or remove fees for future transactions by updating the Platform; changes do not affect fees already paid.

Payment methods

Card and online payments are processed by third-party payment providers (such as PayFast and Yoco) under their own terms and privacy policies. We do not store your full card details. Where you pay by EFT, your request is only processed once we have confirmed receipt of funds; we may reject proof of payment that we cannot verify.

Refunds

Booking fees are charged for the service of connecting you with Professionals, which begins as soon as your request is submitted. Booking fees are therefore non-refundable, including if you cancel, if you choose not to proceed with any Professional, or if you are dissatisfied with a Professional's work, except where a refund is required by law or we decide in our discretion to issue a refund or account credit.

If you believe you were charged in error, contact us within 30 days at help@upnet.co.za. Initiating a chargeback without first contacting us may result in your account being suspended while we investigate.

10. Account Credits, Points and Promotions

Account credits

  • Account credits can only be used to pay fees on the Platform.
  • Credits have no cash value, cannot be withdrawn, exchanged for cash or transferred to another account, unless the law requires otherwise.
  • Credits issued in error, or obtained through fraud or abuse, may be reversed at any time.

Points and levels

  • Points and levels are a recognition feature only. They have no monetary value and are not property, currency or a financial product.
  • We may change how points are earned, displayed or used, or discontinue the feature, at any time.
  • We may adjust or remove points obtained through automation, fake activity or any other abuse.

Promotions

Discounts, vouchers and promotional offers are subject to any conditions displayed with them, are limited to one per person unless stated otherwise, and may be withdrawn if misused.

11. Cancellations

Customers may cancel a request through the Platform. Cancellation is final and, as set out in Section 9, booking fees are not refunded. Any cancellation fee or deposit agreed directly between a Customer and a Professional is a matter between them.

Professionals should not accept work they cannot perform and should give Customers as much notice as possible if they need to cancel or reschedule. Repeated late cancellations or no-shows may lead to reduced visibility, suspension or removal.

12. Fair Use of the Platform

The Platform is funded by the fees described in these Terms. You agree not to use the Platform to obtain a Customer's or Professional's contact details in order to avoid paying fees that would otherwise be payable, and not to encourage other Users to transact off-platform for that purpose. Repeat transactions between a Customer and a Professional who first met through the Platform are permitted where no Platform fee applies to them.

13. Prohibited Conduct

You must not:

  • Use the Platform for any unlawful, fraudulent or misleading purpose
  • Impersonate any person or business or misrepresent your affiliation with anyone
  • Post fake requests, fake listings, or fake ratings and reviews
  • Discriminate against any User on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language or birth
  • Harass, threaten, stalk or abuse any User
  • Send spam or unsolicited marketing to Users
  • Scrape, crawl or harvest data from the Platform, or use bots or automated means to access it, except for search engines in accordance with our robots.txt
  • Copy, modify, reverse engineer, decompile or create derivative works of the Platform
  • Interfere with, overload or attempt to gain unauthorised access to the Platform, other accounts or our systems, or introduce viruses or malicious code
  • Use the Platform to build or support a competing service

14. User-Generated Content, Ratings and Reviews

Flopless has a zero-tolerance policy for objectionable content and abusive users. Any account that submits objectionable content, harasses another user, or behaves abusively will have the offending content removed and the account ejected from the platform.

Ratings, reviews, profile and service descriptions, photos, booking notes, documents and messages are user-generated content. Ratings and reviews must be honest, fair, and based on actual experiences. The following content is prohibited:

  • Profanity, hate speech, slurs or discriminatory language
  • Harassment, threats, intimidation or personal attacks
  • Sexually explicit, violent or otherwise objectionable material
  • Spam, advertising, scams or deliberately misleading information
  • Impersonation of another person or business
  • Content that infringes another person's rights, including copyright
  • Other people's personal information shared without their consent
  • Reviews offered or written in exchange for payment, discounts or other benefits

Every piece of user-generated content can be reported from within the app. Signed-in users can also block any other user, which immediately removes that user's content from their own view. We review every report, and we act on reports of objectionable content or abusive behaviour within 24 hours by removing the content and ejecting the user who provided it.

Your licence to us

You keep ownership of the content you submit. You grant Flopless a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to host, store, reproduce, display, adapt (for example, resize or translate) and distribute that content for the purposes of operating, improving and promoting the Platform, including showing Professionals' public profiles, photos and reviews in marketing. This licence continues for a reasonable period after you remove content or close your account, and indefinitely for reviews you have left for others.

You confirm that you own or have permission to use everything you upload and that it does not infringe anyone's rights or the law.

Moderation

We are not obliged to monitor content but may use automated tools and human review to do so. We may refuse, edit, hide or remove any content, and suspend or terminate any account, that we reasonably believe violates these Terms or the law. We do not remove a genuine review simply because it is negative.

15. AI-Powered Features

The Platform includes features powered by artificial intelligence, such as AI search and assistant features, to help you find services and Professionals. AI-generated output may be incomplete, inaccurate or out of date.

AI output is provided for convenience only. It is not professional, technical, safety, legal or financial advice, and you should verify any important information directly with the Professional before relying on it.

Do not enter sensitive personal information into AI features. Queries may be processed by third-party AI providers as described in our Privacy Policy.

16. Intellectual Property

The Platform, including its software, design, text, graphics, logos and the Flopless name and trade marks, belongs to us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, revocable, non-exclusive and non-transferable licence to use the Platform in accordance with these Terms. No other rights are granted.

If you send us feedback or suggestions, we may use them freely without any obligation to you.

If you believe content on the Platform infringes your rights, please send a notice to help@upnet.co.za with details of the content and your rights. We will respond in line with the take-down procedure in Chapter XI of the Electronic Communications and Transactions Act, 2002.

17. Third-Party Services and Links

The Platform relies on and may link to third-party services, including payment providers, map and location services, app stores and social networks. We do not control and are not responsible for third-party services, and your use of them is subject to their own terms and policies.

18. Safety

Inviting someone into your home or business, or entering someone else's premises, carries inherent risk. You accept responsibility for exercising your own judgement and taking reasonable precautions when dealing with other Users, including checking identity, qualifications and references, agreeing scope and price in writing, and not paying large amounts upfront.

If you are in danger or witness a crime, contact the South African Police Service (10111) or emergency services (112 from a mobile phone) first. Then report the User to us.

19. Disclaimers

To the fullest extent permitted by law, the Platform is provided "as is" and "as available". We do not warrant that the Platform will be uninterrupted, error-free, secure or free of viruses, or that any information on it is accurate, reliable or complete. We make no warranty about the services, conduct, identity, qualifications, insurance or reliability of any User.

20. Limitation of Liability

To the fullest extent permitted by law:

  • Flopless, its directors, employees, agents and suppliers will not be liable for any loss, damage, injury, death, cost or expense arising out of or in connection with services provided or not provided by a Professional, the conduct of any User (online or offline), any dispute between Users, or any content posted by a User;
  • we will not be liable for any indirect, special, consequential or incidental loss, or for any loss of profit, income, business, goodwill, data or opportunity, however caused; and
  • our total aggregate liability to you for all claims arising out of or in connection with the Platform or these Terms is limited to the total booking fees you paid to us in the six months before the event giving rise to the claim, or R500, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for our gross negligence, wilful misconduct or fraud, or any right you have under the Consumer Protection Act that cannot be waived.

21. Indemnity

You indemnify and hold harmless Flopless, its directors, employees and agents against any claim, demand, loss, liability, damage, cost and expense (including reasonable legal fees) brought by a third party or incurred by us arising out of: your breach of these Terms or the law; your content; services you provide or receive through the Platform; or your dealings with any other User. This indemnity does not apply to the extent the loss was caused by our own gross negligence or wilful misconduct.

22. Suspension, Termination and Account Deletion

We may suspend, restrict or terminate your account, remove listings or content, withhold credits or decline requests, with or without notice, if we reasonably believe that you have breached these Terms, provided false information, acted fraudulently or abusively, created risk or legal exposure for us or other Users, or if required by law. Where appropriate and lawful, we will tell you the reason.

You may stop using the Platform at any time and may request deletion of your account through your account settings or by contacting us. Deleting your account does not cancel obligations already incurred, such as payments owed or bookings in progress, and some information will be retained as described in our Privacy Policy.

Sections of these Terms that by their nature should survive termination (including fees owed, content licences, disclaimers, limitation of liability, indemnity and governing law) will continue to apply.

23. Your Statutory Rights

If you are a consumer, you have rights under the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 that cannot be excluded. Nothing in these Terms is intended to limit those rights, and these Terms must be read so as to give effect to them.

Where the cooling-off right under section 44 of the Electronic Communications and Transactions Act applies to a booking fee, it does not apply once the connection service has begun with your consent, which happens when your request is submitted to Professionals.

24. Complaints and Disputes

Disputes between Users

Disputes about the services themselves must be resolved between the Customer and the Professional. We may, but are not obliged to, help facilitate communication, review evidence or take action on accounts. Any decision we make about an account in that process does not determine the legal rights of the parties.

Disputes with us

If you have a complaint about the Platform, please contact us first at help@upnet.co.za and give us a reasonable opportunity (at least 20 business days) to resolve it. If we cannot resolve it, either party may refer the dispute to mediation or to any forum available under South African law, including the National Consumer Commission or an accredited consumer ombud.

25. Events Beyond Our Control

We are not liable for any failure or delay caused by events beyond our reasonable control, including load shedding or power outages, network or hosting failures, cyber attacks, natural disasters, pandemics, civil unrest, strikes, or acts of government.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Subject to any rights you have as a consumer to approach another forum, you agree to the jurisdiction of the South African courts, and we may elect to institute proceedings in a Magistrate's Court having jurisdiction, even if the amount claimed exceeds its ordinary jurisdiction.

27. General

  • Entire agreement: These Terms, the Privacy Policy and any terms shown at the point of a transaction are the entire agreement between you and us about the Platform.
  • Severability: If any provision is found unlawful or unenforceable, it will be severed or limited to the minimum extent necessary and the rest will remain in force.
  • No waiver: Any delay or relaxation in enforcing these Terms is not a waiver of our rights.
  • Assignment: You may not transfer your rights or obligations under these Terms. We may transfer ours, including as part of a merger, acquisition or sale of assets.
  • Electronic communications: You agree that agreements, notices and other communications we provide electronically (by email, in-app notification or on the Platform) satisfy any legal requirement that they be in writing. Notices to you are sent to the email address on your account.
  • Our records: Our system records are, unless shown otherwise, proof of the transactions and activity on your account.

28. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on the Platform with a new "Last updated" date and, for material changes, take reasonable steps to notify you (for example by email or in-app notice) before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the new Terms. If you do not agree, you must stop using the Platform.

29. Contact Information

For questions about these Terms of Service, please contact us at help@upnet.co.za.